At FilsX, we are committed to providing high-quality t-shirts and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

• Timeframe: Returns are accepted within 30 days from the date of purchase.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been altered, damaged, or show signs of wear are not eligible for return.
• Non-Returnable Items: Customized products, gift cards, and items marked as final sale are not eligible for return.
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2. Return Process

• Initiate a Return: To begin the return process, please contact us at info@filsxllc.site with your order number and reason for return.
• Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
• Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe arrival of your return.
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3. Refunds

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Processing: Approved refunds will be processed within 7-10 business days and credited to your original method of payment. Please note that processing times may vary depending on your financial institution.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
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4. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us at info@filsxllc.site within 7 days of receipt. Provide your order number and a description of the issue, along with photographs if possible.
• Exchange Process: Upon approval, we will provide instructions for returning the defective item and will ship a replacement at no additional cost.
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5. Non-Returnable Items

• Customized Products: Items that have been personalized or customized are not eligible for return or exchange.
• Final Sale Items: Products marked as final sale cannot be returned or exchanged.
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6. International Returns

• Shipping Costs: International customers are responsible for return shipping costs, duties, and taxes.
• Process: Please contact us at filsxllc@gmail.com to initiate an international return.
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7. Contact Us

For any questions or concerns regarding our return and refund policy, please contact us:

• Email: info@filsxllc.site
• Phone: +971 564 645 766
• Office Address: 5900 Balcones Drive, STE 9564, Austin, TX 78731