We aim to provide reliable and timely delivery for all of our products. This Shipping Policy outlines the terms and conditions related to the shipping of our items. Please read the details carefully to understand our shipping practices and expectations.

1. Processing Time

• Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. During high-volume periods (such as sales or holidays), processing times may be extended. We will notify you via email if there is any significant delay.
• Order Confirmation: Upon placing your order, you will receive an order confirmation email. Once your order is processed and ready for shipment, you will receive a shipping confirmation email with tracking details.

2. Shipping Methods and Delivery Times

• Standard Shipping (U.S. Only): 5-7 business days.
• Expedited Shipping (U.S. Only): 2-3 business days.
• International Shipping: Delivery times vary based on destination and customs clearance, generally 7-21 business days.

Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays, weather conditions, or customs procedures.

3. Shipping Rates

• U.S. Standard Shipping: Flat rate of 8.19 USD.
• U.S. Expedited Shipping: Flat rate of 15.50 USD.
• International Shipping: Shipping rates for international orders are calculated based on the destination, order weight, and shipping method selected at checkout.

4. Shipping Restrictions

• We currently ship to most locations within the United States and internationally. However, certain regions may have restrictions. Please contact us at info@filsxllc.com for assistance if you have questions about your location.
• We are unable to ship to P.O. boxes or APO/FPO addresses.

5. Tracking Your Order

• Tracking Details: Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for the tracking information to be updated by the carrier.
• Monitoring Your Shipment: We recommend monitoring your shipment to stay updated on its status. For assistance with tracking, please reach out to us at info@filsxllc.com.

6. International Shipping and Customs

• Customs and Import Duties: International orders may be subject to customs duties and taxes, which vary by country. These fees are the responsibility of the customer. Please contact your local customs office for further information.
• Customs Delays: Please be aware that customs procedures may delay delivery times. We are not responsible for delays due to customs processing.

7. Lost or Delayed Shipments

• Lost Packages: In the rare event that a shipment is lost, please contact us at info@filsxllc.com within 14 days of the expected delivery date. We will work with the carrier to investigate the issue and, if confirmed lost, we will arrange for a replacement or refund.
• Delayed Shipments: Occasionally, shipments may experience delays due to factors outside of our control (e.g., inclement weather, carrier disruptions). We appreciate your patience and will work to resolve any issues promptly.

8. Address Accuracy

• It is the responsibility of the customer to ensure the accuracy of the shipping address provided. FilsX is not responsible for orders shipped to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at filsxllc@gmail.com to make the necessary corrections.

9. Contact Us

If you have questions or concerns regarding our Shipping Policy, or if you need assistance with your shipment, please don’t hesitate to reach out:

• Email: info@filsxllc.com
• Phone: +971 564 645 766
• Office Address: 5900 Balcones Drive, STE 9564, Austin, TX 78731

Thank you for choosing FilsX. We look forward to delivering quality products directly to your door with care and efficiency.